Get this course

0. INTRODUCTION

0.3 Support Portal Introduction


Description
The following session gives you general information about the Sandsiv Support Portal (https://support.sandsiv.com) and how to interact with it.
Content
  • Introduction & Contents
  • VIDEO- Introduction
  • INTRODUCTION & CONTENTS (READ ME)
  • ACTIVATION & OVERVIEW
  • ACTIVATION
  • OVERVIEW
  • TEST - Support overview
  • VIDEO- Support Portal Overview Movie
  • TEST- Support Overview
  • SUBMIT A TICKET
  • SUBMIT A SUPPORT TICKET REQUEST
  • TEST - Ticket description
  • TICKET DESCRIPTION - DOS & DONTS
  • VIDEO- How to open a ticket
  • TICKET TYPES & DESCRIPTION
  • TICKET TYPES & DESCRIPTION
  • TEST - Ticket types
  • SUPPORT TICKET PROCESS (OPTIONAL)
  • SUPPORT TICKET PROCESS OVERVIEW
Completion rules
  • All units must be completed
Back